I think that it has been interesting to see people’s different perspectives and ways of going about interviews. Also, it has been cool to see how effective these managers are by applying concepts that we are currently learning. It is always encouraging to see that what we are speeding our time, money, and effort on will truly pay off in the real world! – Chris G
Here is another one.
I recently remembered this inspirational clip and thought it would be a good example of management.
As Charley was talking about in class last week, BB&B go Far beyond when it comes to customer service.
My wife and I registered for our wedding there and were very happy with them. Initially, I wasn’t a fan because things are a bit pricy there, but they make up for it with the quality service. Every time we went in we would have multiple people come up to as and ask what they could help us with. And the registry interface was terrific, and had no issues what so ever.
After the wedding, we had quite a few items we wanted to return, and not a lot of receipts, but that wasn’t an issue. We also went through 4 pot and pan sets (Trying each one out, repackaging them, and returning them) and they didn’t have a problem with that. While there, my wife was told that they had a lady use her pans for 15 years, she wore them out, and brought them back for a FULL refund! WOW! Now i for one think that’s taking it too far, but it’s great to work with a company that truly values and takes care of their customers! It’s safe to say I’m now a fan of Bed, Bath, and Beyond!
– Chris G.
This article has some good insight! The book covers a lot of this as well. I think one of the things I need to remind myself when conflict comes up in team settings (whether at school or work) is to separate the problem from the people involved and to not take things personally.
Here is a video I found on YouTube about successful organizational cultures. It talks about creating a culture that values employees. It discusses the importance of not only having a degree and skills, but also for their motivation and attitude toward the job.